Policies & Transparency
We believe in keeping things straight — clear terms, just honest policies.
110% Product Guarantee
We're so confident you'll love Grip Clean that every gripclean.com order is backed by our 110% Money-Back Guarantee: if you're not satisfied, contact us within 14 days of purchase and return the unused portion for a full refund of your purchase price, plus an extra 10% of your purchase price as store credit. See full guarantee terms.
Quality Guaranteed
Every formula is tested to outperform. If it doesn't clean to your standards, we'll refund you — period.
We Make It Right
Any issue at all — product, shipping, or service — reach out and our small team will personally handle it.
Full Refund + 10% Credit
Don't love it? Contact us within 14 days of purchase and return the unused portion. We'll refund 100% of your purchase price and add 10% of it back as store credit.
Family owned & operated— we're a small team that actually answers. We stand behind the quality, safety, and cleaning power of every product we make. Love it, or your money back.
Questions About Your Order?
Frequently Asked Questions
First, check around the delivery area and with anyone else at the address who may have received it. If you still can’t locate the package, contact us with your order number so we can help review the shipment details.
Contact us as soon as possible. If your order has not already been processed or shipped, we’ll do our best to make the requested change.
Send us a message with your order number and a photo of what you received. We’ll help correct the order as quickly as possible.
Please contact us with your order number and photos of the damaged item and packaging. Our team will review it and help get the issue resolved.
Once your order ships, you’ll receive a shipping confirmation email with tracking information. You can use that link to follow your package until it arrives.